Shipping & Payment

Shipping and Pick up

La Petite Conserve ships to all Australian address.

We aim to have orders processed and dispatched within 1 – 7 business days of receipt (Depending on location is Australia).

We offer Standard Shipping and Express Shipping within Australia for all purchase and for all orders up to 22kg.

Once shipped you will be notified by email and provided a tracking number if applicable.

Free Local Pick up

La Petite Conserve offers a Free Pick up option available in Victoria only.

Free Local Pick up can be added as an option in your delivery option when validating your delivery choice (Appointment Only and By sending an email at info@lapetiteconserve.com).

Standard Shipping Cost

La Petite Conserve offers Free Delivery for orders over $100 sent within Melbourne Metro area and $150 for orders sent within all other areas/states in Australia up to 22kg.

  • Shipping within Australia (except Melbourne Metro) Standard will be calculated by weight and charged on checkout. Any orders over 22kg will incur additional charges calculated on the weight above the 22kg limit.

  • Shipping for Melbourne Metropolitan area is $12.95 Flat rate up to $100 / 22kg Any orders over 22kg will incur additional charges calculated on the weight above the 22kg limit

For Australian standard deliveries, please see below guideline, as to when you should receive your parcel:

  • Sydney metro, Canberra metro, Central Coast and Wollongong: 3-4 business days delivery from despatch

  • NSW Regional, Adelaide, QLD Regional, Brisbane: 2-3 business days delivery from despatch

  • VIC Regional, Melbourne: 1-3 business days delivery from despatch

  • SA Regional, Tasmania: 4-5 business days delivery from despatch

  • Darwin: 5-6 business days delivery from despatch

  • Perth: 5-7 business days delivery from despatch

  • NT Regional: 6-7 business days delivery from despatch

Express Shipping Cost

  • Shipping within Australia (except Melbourne Metro) Express will be calculated by weight and charged on checkout. Any orders over 22kg will incur additional charges calculated on the weight above the 22kg limit.

  • Shipping for Melbourne Metropolitan area is $24.95 Flat rate up to 22kg. Any orders over 22kg will incur additional charges calculated on the weight above the 22kg limit.

For Australian express post deliveries, please see below guideline, as to when you should receive your parcel:

  • Sydney metro, Canberra metro, Central Coast and Wollongong: 2 business day delivery from despatch

  • NSW Regional, VIC Regional, QLD Regional, Melbourne metro, Brisbane, SA Regional, Tasmania: 1 business days delivery from despatch

  • WA, NT Regional, Darwin, Perth, QLD Remote: 3 business days delivery from despatch


Out of Stocks

 

La petite Conserve will endeavour to ensure that all goods ordered by you are dispatched within 2 business days of receipt of your order. If an item is out of stock, you will be contacted within that period advising you of any potential delay in the delivery of your order. If you find the delay unacceptable we can offer alternative, comparable products or a refund of the out of stock item or a refund of the entire order.

 

Order Changes or Cancellations

 

We strive to process orders quickly. If you wish to cancel or change an order you should contact us immediately. If your order has not yet been dispatched, we will try to accommodate your request.

 

Payment Methods

 

Visa, MasterCard, American Express and PayPal are accepted through the secure checkout.

Free Shipping

La Petite Conserve offers Free Standard Shipping for orders over $100 sent within Melbourne Metro area and $150 for orders sent within all others areas/states in Australia up to 25kg.

Refrigerated Shipping (coming soon)

Refrigerated Delivery is available in Victoria only and estimated delivery is generally between 1 – 3 business days depending on the destination. Please note that if any order that is not able to be accepted, will be left at the destination. All products that require refrigeration will be packed and insulated with a gel pack to ensure the product is kept at the right temperature for a certain period of time.